Articles

 500 Internal Server Error

In Windows hosting, sometimes you may get the error message "500 Internal Server Error" for...

 Can I access my domain name with or without the www?

Yes, you can access your domain using both yourdomain.com or www.yourdomain.com

 Can I access my raw log files?

Yes, we provide access to your raw log files so that you can download them and run your own stats...

 Can I control directory browsing on my site?

Yes, we provide a tool in the control panel (Domain Menu>Web Sites Settings) to allow...

 Can I specify the default document?

Yes, we provide a tool in the control panel (Domain Menu>Advanced Domain Options>Default...

 Can I test my site on your hosting service before I update my domain\'s name servers?

Yes. We assign every account with a temporary address so you can upload your files and view your...

 Do you offer programing or debugging services? Or support custom or third party code?

Custom Code / Programming SupportAlps HOST's support department does not support or handle...

 Do you support ASP.NET applications that uses code behind?

Yes. You will need to upload the following files to your account, then your code...

 Do you support custom error pages?

Yes, we provide a control panel interface (Domain Menu>Custom Error Pages) to specify a...

 Domain Physical Path in Windows 2003 Server

  In Windows 2003 server , all the domains and subdomains will have the following format of...

 How can I setup my website in WS_FTP?

Follow the steps below to set up your website in Ws_FTP to connect to our ftp server. From the...

 How can list the files in my webspace ?

You can turn on Directory Browsing from Domain Menu>Web Site Settings section of your control...

 How long do i have to wait for my files to refresh when I upload new data?

Updates should be immediate....if you cant see the changes its likely your ISP is caching data....

 How to enable Joomla SEF

1.go to your file manager on websitepanel or Helm control panel(based on your hosting space...

 I've uploaded my site but i cant see it?

  If you've uploaded the contents of your site but can't see them online, make sure you've...

 Knowing Your Web Server IP

you may find your web server IP by following steps below: Log into HELM Click on "Domains"...

 My Site does not stream FLV videos

Issue  When Flash Player movie files that stream external FLV files (Flash videos) are...

 Web site Hacking and Virus infection

Web site Hacking and virus infection Usually in the following cases the web site has been...

 Which version of Microsoft .NET Framework do you support?

We support all versions of Microsoft .NET Framework including v1.1, v2 and v3.5 side-by-side on...