How Can I check my received support tickets OR send a new ticket?

In order to access your received support tickets:

1- Login to you client home in Alps Host portal.
Note: You can learn about how to create account in Alps Host portal from the link below:
https://clients.alpshost.com/alpsmanager/supportkb.php?action=edit&id=301
2- From the box on the right side of the client home page click on the "+" sign near the Account drop down list.
3- Click on "Email History" button
4- On the page shown, you can see your Inbox and see the received emails from Alps Host GBR.

If you can't find a solution to your problems in our knowledgebase, you can submit a ticket by selecting the appropriate department:

1- From the box on the right side of the client home page click on the "Open Ticket" button.
2- In the next page you can choose the desired department to which you need to send a ticket.
3- In the next page you are supposed to define a subject and write your ticket body (You can upload a file if needed as well)
4- click on "Submit" button.

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