I signed up using my own domain and changed my DNS. Why doesn't my domain work?


The customer owns an existing domain name and signed up for hosting services as a domain transfer and has properly updaed their DNS information with Alps HOST's name servers. Yet the domain still does not work or is still going to their previous hosting company. In addition, emails associated with the domain are not getting through or are going to their previous hosting company. 

What you are experiencing is typically called DNS Caching. 

In order for your domain name to work with our hosting platform, it is necessary that your domain name point to our location. This is accomplished by updating your domain name's DNS information with our name servers.

After you make the update with your Domain Registrar, the Internet will not instantly recognize your new domain name information. There are hundreds of Domain Registrars and all of the modifications and new registrations need to be sync'ed with the Central DNS servers. This process will take about a day.

Therefore, if you run a "whois" check on your domain name, it may be properly updated using the Whois offered by your Domain Registrar. However, if you try another registrar, you will see your previous information - because the central DNS has not been updated yet.

After the Central DNS is updated, the Internet will not instantly recognize your new domain name information. You may notice that even though your Whois lookup search using various Registrar's Whois lookup tools may yield the properly updated name server information, yet your domain is still not recognized in your browser.

In order to speed up, facilitate web surfing, and reduce the stress on the Central DNS servers, all Internet Service Providers maintain their own local DNS cache. Therefore, even if the Central DNS servers has been updated with your domain's new name servers, the ISPs local DNS servers still cache your old information. Therefore, users of the ISPs network will still be taken to your previous location.

Each ISP has their own schedule to update their local DNS. Therefore, it takes about 1-3 days for your new domain name location to propogate through the entire Internet. You may notice that some users will be taken to your new location at Alps HOST, while others will be taken to your previous location.

This DNS Caching period is just part of the Internet and is out of your and our control. You will need to wait for a few days and your domain name will be fully functional.

NOTE: Mail servers will also send emails that use your domain name to different locations depending on the local DNS cache it is looking at. Therefore, it is possible that you may not get all your email during this DNS caching period.

NOTE: In the meantime, you can use the temporary ftp address to upload your files and your temporary url to view your site, while you are waiting for the DNS Caching period to finish.

We recommend that you immediately set up all your email addresses in our control panel using the Email Management tool, mirroring the email setup at your previous host.

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